Up to $500,000 is available from ACCAN to support research, representation, or education projects that address issues for communications consumers in Australia.

    ACCAN Grants Scheme

ACCAN Grants Program

The ACCAN Grants Program funds projects which either undertake research on telecommunications issues, represent consumers or create educational tools which empower consumers to make decisions in their own interests and to understand telecommunications products and services. All eligible projects address systemic issues for telecommunications consumers.

ACCAN works towards a communications market that is fair and inclusive for all – a market which is available, accessible and affordable.



The ACCAN Grants Program is administered as part of our funding agreement with the Department of Communications and the Arts to fund projects that help achieve ACCAN’s vision.

ACCAN’S vision is for a communications market that works for consumers and supplies services that are available, accessible and affordable for all. ACCAN’s mission is to act on the part of consumers, particularly those for whom the market is not working. We also research emerging consumer and technology issues and aim to inspire, inform and enable consumers to act in their own interests.

ACCAN is a not-for-profit community organisation with a broad range of individual and organisational members. ACCAN is Australia’s peak body for consumer representation in communications.



The aim of the Program is to support ACCAN’s ongoing consumer education objective; to represent and maintain diverse consumer interests at the core of policy developments and industry initiatives; and to support the provision of well researched, evidence based input into government and industry consultations.



The ACCAN Grants Program is competitive, carries a budget of $500,000 and accepts applications during one round per year. Due to the federal government’s review of consumer representation, the 2017 and 2018 rounds have been combined. Applicants can request funding to cover projects running for any period between 1 January 2018 and 30 June 2019. Any amount may be requested under the total budget available, however applicants should consider that ACCAN would like to see a mix of projects running over the period that would also include projects of short duration.


2017-18 Priority Themes

It is critical that applications are framed in terms of a specific consumer problem and describe how the project addresses that problem.


Examples include projects that:

  • Examine and/or produce remedies for issues encountered by tenants, apartments and new developments
  • Examine and/or produce remedies for issues encountered by people living in rural, regional and remote areas
  • Compare or examine approaches to the universal provision of communications services

Future consumer protections

Examples include projects that identify and analyse:

  • Consumer protections needed for the delivery of essential communications services
  • The impact of consumer guarantees
  • Consumer protection needs, including guarantees, rights, security and privacy, in the context of emerging technology such as the Internet of Things, mobile app and device based payment systems
  • Comparisons of approaches to consumer protection.

Market performance in telecommunications

 Examples include projects that:

  • Examine the reliability and performance measures of telecommunications services and/or market behaviour in response to same
  • Aid in consumer decision making by creating tools to examine usage that enable comparison between providers
  • Compare and examine consumer experience with the NBN in practical terms such as migrations, connections, customer education


Examples include:

  • Projects that examine financial barriers faced by consumers or communities and/or approaches to improved affordability in the telecommunications market
  • What programs, policies and interventions are used in comparable markets to improve intensity of use by low-income consumers


Examples include:

  • Projects that look to methods of improving access to telecommunications services by people with disability
  • Projects that investigate how consumers seek out and obtain information on assistive technology.

Consumer Attitudes

Examples include:

  • Projects that examine attitudes to mobile payments
  • Assessments of consumer attitudes to existing consumer protections such as the USO, Customer Service Guarantee


Eligible Projects

In order to be eligible for assessment, applications must be completed and submitted prior to the advertised deadline and meet all eligibility criteria. Applications that are late, incomplete, or ineligible will not be assessed by the Panel.

Applications must:

  • Be for a project that seeks to explore communications consumer issues in Australia and be
    consistent with ACCAN’s scope.
  • Provide a valid ABN.
  • Be for a project to be completed between 1 st January 2018 and 30th June 2019.
  • Declare that should they be successful they will provide evidence of Public Liability Insurance with coverage up to $5 million.
  • Have successfully acquitted any previous funding under the ACCAN Grants Program.
  • Not request funding for any of the ineligible activities listed below.


Eligible Applicants

ACCAN funds projects undertaken by community organisations, businesses, university researchers or individuals who satisfy the eligibility requirements. They also accept applications from individuals or groups that have formed partnerships: in these applications one party is nominated as the applicant and auspicing body.

Projects submitted in partnership with the telecommunications industry are also encouraged.

If you are interested in forming a partnership to strengthen your application but are unsure of how to start, please contact the ACCAN grants team. We may be able to suggest partners who have a similar interest and focus to you. It will remain the applicant’s responsibility to build and maintain these partnerships, and to ensure any contractual obligations between partners are met.



Applications close 25 July 2017.


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