Consumer Travel Support Program

Consumer Travel Support Program

What is the Consumer Travel Support Program?

The Consumer Travel Support Program is a grant opportunity to assist travel agents and tour arrangement service providers who have been disproportionately impacted due to the COVID-19 pandemic.

Round Two of the Program will provide a payment to assist travel agents and inbound tour operators and tour wholesalers (tour arrangement service providers, consistent with ANZSIC code 7220) (Eligible Businesses) who have been disproportionately impacted due to the COVID-19 pandemic.

 

Objective

The objective of Round Two of the Program is to:

  • Further assist Eligible Businesses who:
    • continue to operate and are solvent;
    • qualified and received a payment under Round One of the Program;
    • did not receive a payment based on TTV under Round One; and
    • continue to trade and meet their legal obligations to process refunds and credits to Australian consumers.

The intended outcomes of Round Two of the Program are to:

  • further assist Australian consumers to receive refunds and credits for travel they were unable to undertake due to the impacts of COVID-19; and
  • further assist Eligible Businesses to continue to trade or recommence trade, where possible.

Services Australia administers Round Two of the Program in partnership with Austrade and the ATO according to the Commonwealth Grants Rules and Guidelines (CGRGs).

 

Funding

Further to Round One of the Program, the Australian Government announced, on 11 March 2021, $130 million for this grant opportunity.

  • The minimum grant amount is $7,500 per grantee.
  • The maximum grant amount is $100,000 per grantee.

Grants will be based on the eligible turnover amount as determined under Round One. Businesses will be required to make a self-declaration that the G1 figure of the business’ BAS was not based on TTV. Austrade will conduct an additional financial verification for businesses with a turnover of $500,000 and above. The reference period for annual turnover remains the same:

  • the 2019 calendar year if you are a monthly or quarterly BAS reporter; or
  • the 2018-19 financial year if you are an annual BAS reporter.

Decisions regarding exceptional circumstances for Round One will remain applicable for Round Two. This includes decisions on a business’ assessable turnover for the purpose of this Grant.

 

Eligible Projects

The grant may be used by Eligible Businesses to support them in dealing with the economic impact of the COVID-19 pandemic. This includes expenditure that assists them to continue to trade and process refunds and credits to Australian consumers for travel they were unable to undertake due to the impacts of COVID-19.

 

Eligible Applicants

The applicant must meet all eligibility requirements from Round One to be eligible for Round Two of the Program, including but not limited to:

  • The application must be submitted by someone who is listed as an ‘eligible associate’ on the Australian Business Register (to determine if someone is an ‘eligible associate’ refer https://www.abr.gov.au/checking-your-abr-details-online);
  • Has been operating a business as either a travel agent or inbound tour operator and tour wholesaler (tour arrangement service provider, consistent with ANZSIC code 7220) prior to the announcement of the closure of international borders by the Prime Minister on 19 March 2020; and
  • Had a turnover (not TTV) of between $50,000 and $20 million for the 2019 calendar year.

If your business was found eligible and paid a grant under Round One, to be eligible under Round Two of the Program, a business must meet the following additional eligibility criteria (and verification requirements) below to be eligible for a second payment of between $7,500 and $100,000:

  • All applicants:
    • Must sign an e-declaration (as part of the online application form) that:
      • You have been eligible for, and received a Round One payment;
      • your business’ Round One turnover figure was not based on TTV (noting that for those businesses with a G1 figure of $500,000 to $20,000,000, an additional financial verification by Austrade will occur); and
      • Your business is solvent and intends to continue to operate for the April to June 2021 quarter, and make best endeavors to retain its staff; and to meet the business’s obligations to process refunds and travel credits to Australian consumers.
  • Applicants with pending appeals under Round One of the program:
    • The turnover used to determine the Round One payment will be the basis of any Round Two payment.
    • The outcome of your appeal may affect the amount you are eligible for under Round Two. Therefore you should wait to apply until your Round One appeal has been finalised (see section 6.2 Timing of grant opportunity for more details).
  • Eligible applicants who were assessed on a turnover of $500,000 or more under Round One:
    • These applicants will be subject to an additional financial verification by Austrade in addition to the self-declaration requirements.
    • Those found to have received a payment based on TTV in Round One, that was greater than they would otherwise have received if the payments for Round One and Two were calculated on turnover, will not be eligible for a Round 2 payment.
  • Applicants in Round One who did not receive a payment due to being assessed on a TTV of above $20 million but with an turnover of below $20 million
    • These applicants will have the opportunity to be considered for a payment under Round Two, based on turnover.

 

Timing

Applications close 13 June 2021.

 

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