Personal Helpers and Mentors Service

Australians with severe mental illness, their families and carers will have greater access to support services and other practical assistance locally in their communities thanks to a $121 million boost from the Gillard Government.



The Personal Helpers and Mentors, employed by each service provider, support participants in their recovery journey, building long-term relationships and providing holistic support. They ensure that services accessed by participants are coordinated, integrated and complementary to other services in the community. A Personal Helper and Mentor:

    • helps participants to better manage their daily activities and reconnect to their community
    • provides direct and personalised assistance through outreach services
    • provides referrals and links with appropriate services such as drug and alcohol and accommodation services
    • works with participants in the development of Individual Recovery Plans which focus on participants’ goals and recovery journey
    • engages and supports family, carers and other relationships, and
    • monitors and reports progress against each participant’s Individual Recovery Plan.

How do I locate a Personal Helpers and Mentors service provider?

The Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) has completed all of the four selection process for Personal Helpers and Mentors.

Service providers currently delivering Personal Helpers and Mentors are shown in the table below. The table also identifies the service provider’s postcode boundaries (area serviced) and contact details.

How do I access Personal Helpers and Mentors?

People who live in a nominated postcode, can be referred to a Personal Helpers and Mentors service provider through a range of other community services, such as disability employment service providers, clinical case managers, drug and alcohol support services, or housing support services. People can also self-refer or be encouraged to access the service by their families or carers, or through a clinical pathway, such as after a period of hospitalisation. Potential participants will then undertake a functionally based assessment with the service provider to determine eligibility.



The Personal Helpers and Mentors (PHaMs) service:

    • aims to provide increased opportunities for recovery for people whose lives are severely affected by mental illness
    • takes a strengths-based, recovery approach, and
    • assists people aged 16 years and over whose ability to manage their daily activities and to live independently in the community is impacted because of a severe mental illness.


Eligible Projects

Personal Helpers and Mentors support people whose lives are severely affected by a mental illness. The Personal Helpers and Mentors Service will provide someone in your life that can support you to:

    • improve or get your relationships with family and friends back on track;
    • become involved in social or community activities or groups;
    • cope better with everyday tasks like getting to places on public transport, housekeeping, and budgeting;
    • access community services like health, housing or family support;
    • improve or develop your personal skills and confidence;
    • set and achieve goals to improve your life.


Eligible Applicants

To be eligible for Personal Helpers and Mentors Service a person must:

    • Be 16 years of age or over.
    • Score 3 or more on the Eligibility Screening Tool (EST) assessing the impact of mental illness alone.
    • Be willing to participate in the service voluntarily and able to make an informed decision to participate.
    • Complete the FaHCSIA provided data transfer consent form.
    • Be willing to address any dual diagnosed/co morbid drug and alcohol issues during the course of participation on the program.
    • Reside in the postcodes allocated for your particular site*.
    • Not be restricted in their ability to fully and actively participate in the community because of their residential setting.
    • Not be receiving or entitled to receive non-clinical community support similar to PHaMs through the state or territory government as a result of their detention or incarceration.



Australians with severe mental illness, their families and carers will have greater access to support services and other practical assistance locally in their communities thanks to a $121 million boost from the Gillard Government.


Expert Assistance

Writing a good quality grant application is a critical element in the application process. An application needs to be well thought through, written concisely, have clear objectives and purpose, and show clear links to the objectives of the grant guidelines.

The grant application must answer all questions, provide all required information and respond to the merit criteria. It should also reflect your organisation’s business strategy.

Writing a good application takes time and effort, and requires particular writing skills.

Bulletpoint are expert grant consultants and can assist with all aspects of grant preparation.

Call us on (03) 9005 6789 or email to discuss further.

We have significant experience in applying for grants. Typical areas where we can be of assistance include:

    • Demonstrating the identified need;
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    • Detail the applicant organisation’s experience or expertise in undertaking the project/s;
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    • Demonstrating capacity to deliver quality outcomes


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