Up to $1.5M is available from the Redress Support Services Funding to support people’s engagement with the National Redress Scheme.

Redress Support Services

Redress Support Services Funding

Redress Support Services provide timely and seamless access to trauma-informed and culturally appropriate community-based support services to support people’s engagement with the National Redress Scheme.



The National Redress Scheme was established in response to the Royal Commission into Institutional Responses to Child Sexual Abuse (the Royal Commission). It is a way to acknowledge that many children were sexually abused in Australian institutions, to hold institutions to account for this abuse, and help people who have experienced institutional child sexual abuse gain access to counselling and psychological services, a direct personal response, and a monetary payment. The Scheme started on 1 July 2018 and will run for 10 years.

The Department of Social Services is already funding organisations to deliver Redress Support Services across Australia. Prior to the Scheme commencing, these organisations delivered Royal Commission Support Services to assist people engaging with the Royal Commission into Institutional Responses to Child Sexual Abuse.



Redress Support Services will support people’s engagement with the Scheme by:

  • communicating and promoting the Scheme to people affected by institutional child sexual abuse,
  • providing guidance and support to people considering applying,
  • providing timely and accurate information to people about the Scheme,
  • providing practical support to people completing applications for redress, and
  • providing professional and trauma-informed support to people throughout their engagement with the Scheme.

The roles of the Redress Support Services are to:

  • Provide accessible, client-focused support and counselling at all stages of the Scheme.
  • Support people to describe their experience in their application.
  • Support people through the application and outcomes process, including providing support during stages of the process they may find difficult such as attending legal advice sessions to sign the acceptance document, which gives effect to the statutory release or participating in a direct personal response.
  • Provide support through qualified practitioners and trained professionals.
  • Ensure equitable and appropriate access for particularly vulnerable groups of people.
  • Provide access to interpreting or cultural translation services as required.
  • Support people who receive an offer of redress with supportive, warm-referrals to the Scheme’s legal support services.
  • Assist people who accept an offer of redress with engaging with the relevant institution for a direct personal response.
  • Provide supportive referrals to legal support services, financial support services, counselling and psychological care providers.
  • Refer to or collaborate with appropriate services to provide social and practical support to clients during the application process such as housing, health, mental health, financial and aged care services in order to meet the critical needs of the individual.
  • Collaborate with other organisations, such as local community groups, to support people’s engagement with the Scheme.
  • In cases where an individual is unable to access the Scheme, provide a warm referral to other existing support services to continue their care.
  • Work with the relevant Australian Government departments and other relevant organisations as required to ensure successful implementation and continuous improvement of the Redress Support Services.
  • Support and participate in the Scheme’s evaluation process.



Up to $5.4 million over 2 years and 3 months is available for this grant opportunity.

Applicants can apply for up to a maximum of $1,500,000 in funding under this grant opportunity over the funding period. Successful organisations may receive less funding than requested.


Eligible Projects

The grant can be used for the following grant activities:

  • delivery of support service activities, including providing information and support to assist clients to access the National Redress Scheme
  • staff salaries and on-costs which can be directly attributed to the provision of the Redress Support Service in the identified service area/s as per the grant agreement
  • employee training for paid and unpaid staff that is relevant, appropriate and in line with Redress Support Services objectives
  • relevant staff supervision and support for those working with Redress Support Services clients
  • departmental approved subcontracting arrangements and brokerage to provide support for clients with specialised needs or in rural and remote locations where the funded Redress Support Services provider is unable to deliver the service directly.

Costs that the grant can be used for are:

  • operating and administration expenses directly related to the delivery of services, such as:
    • telephones
    • rent and outgoings
    • computer/IT/website/software
    • insurance
    • utilities
    • postage
    • stationery and printing
    • accounting and auditing
    • travel/accommodation costs
    • assets that can be reasonably attributed to meeting agreement deliverables
    • screening processes for paid, unpaid and sub-contracted staff.


Eligible Applicants

To be eligible you must be one of the following entity types:

  • Indigenous Corporation
  • Company
  • Cooperative
  • Incorporated Association
  • Partnership
  • Trustee on behalf of a Trust



Applications close 5 October 2018.


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