Up to $150M is available from SETS Client Services to help humanitarian entrants and vulnerable migrants identify, understand and take action to address their identified settlement needs.

SETS Client Services

SETS Client Services

The Settlement Engagement and Transition Support (SETS) Client Services program aims to equip humanitarian entrants and other vulnerable migrants in their first five years in Australia with the knowledge and skills to identify, understand and take action to address their identified settlement needs. Services will be delivered in accordance with a needs-based approach. Clients will be provided with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services. Clients may also be provided high quality casework to address issues arising during their settlement experience. Typically client needs will align with the nine priority areas identified in the National Settlement Framework.



The SETS Client Services grants are expected to provide services that address client need in relation to the Australian Government’s three priority areas of English language proficiency, education and employment (the 3Es), and address issues that arise across the nine priority areas identified in the National Settlement Framework.

Initial Client outcomes include:

  • Clients are aware of their specific settlement needs.
  • Clients are aware of and begin to feel comfortable attending relevant groups.
  • Clients become aware of other services.
  • Clients have their immediate need addressed and are offered support.
  • Clients with more complex needs are offered tailored support with a SETS – Client Services caseworker.
  • Clients who are supported by a SETS – Client Services caseworker identify and take steps towards their goals.

Intermediate Client outcomes include:

  • Clients know about and understand how relevant mainstream services operate.
  • Clients participate in their local communities.
  • Clients demonstrate greater independence when navigating complementary services.
  • Clients are engaged on a sustained pathway to improved English proficiency, meaningful employment and/or education.

Longer-term outcomes include:

  • Clients are self-reliant and participate equitably in Australian society.
  • Clients demonstrate social participation, economic and personal wellbeing.



This grant opportunity will run over three-and-a-half years from January 2019 to June 2022. The Department will typically offer grant agreements to SETS Client Services service providers for three-and-a-half years.

The amount of funding available for SETS – Client Services is up to $150 million (GST exclusive) from 1 January 2019 to 30 June 2022.

There is no fixed minimum or maximum amount of funding per grant. The amount of funding provided to applicants will be determined based on the service areas applied for, numbers of potential clients, the circumstances of the clients, and the Department’s program priorities.


Eligible Activities

You can use the grant to pay for:

  • Staff salaries and on-costs that can be directly attributed to the provision of the SETS Client Services component in the identified service area/s as per the grant agreement.
  • Employee training for paid and unpaid staff including Committee and Board members, which is relevant, appropriate and in line with the SETS activity.
  • Operating and administration expenses directly related to the delivery services, such as:
    • telephones
    • rent and outgoings
    • computer / IT / website / software
    • insurance
    • utilities
    • postage
    • stationery and printing
    • accounting and auditing
    • travel/accommodation costs, including to attend the COP
    • assets, including motor vehicle purchase or lease that can be directly attributed to meeting agreement deliverables.

You can only spend grant funds on eligible grant activities as defined in the grant details in your grant agreement.


Eligible Applicants

To be eligible to apply for a grant, you must be one of the following entity types:

  • Indigenous corporation
  • Company
  • Corporate state or territory entity
  • Non-corporate state or territory statutory authority
  • Local Government
  • Cooperative
  • Incorporated association
  • Statutory entity
  • Partnership
  • Trustee on behalf of a trust

You must have the following additional eligibility requirements in place before you apply for this grant opportunity, or be willing to register prior to the execution of the grant agreement:

  • an Australian Business Number (ABN)
  • have an account with an Australian financial institution.

Applications that do not meet these additional requirements will not be eligible and will not progress to assessment.

Applications from consortia are acceptable, as long as the application has a lead applicant who is the main driver of the activity and is eligible as listed.



Applications close 26 June 2018.


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